Shipping policy
Thank you for shopping with Jumping Dots! We’re excited to deliver your order. Please read our shipping policy below for details on processing and delivery times.
Order Processing
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All orders are processed within 2–5 business days.
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Once your order ships, you’ll receive a confirmation email with tracking information.
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Orders are not shipped or delivered on weekends or holidays.
Shipping Times
Because we work with trusted fulfillment partners around the world, delivery times may vary depending on the product and your location.
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United States: 7–15 business days
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Canada, UK, Europe: 10–20 business days
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Australia & New Zealand: 10–20 business days
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Rest of the World: 15–30 business days
Please note: These are estimated delivery times. Delays may occur due to customs, postal service backlogs, or peak holiday seasons.
Shipping Costs
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Shipping fees are calculated at checkout and vary depending on your location and the product ordered.
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We sometimes run free shipping promotions—keep an eye out for these special offers!
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 72 hours for tracking information to update.
Customs, Duties & Taxes
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International orders may be subject to import duties, taxes, or fees imposed by your country’s customs office.
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These charges are the responsibility of the customer and are not included in the item price or shipping fee.
Wrong Address Disclaimer
It is the customer’s responsibility to ensure the shipping address is correct. We are not responsible for packages delivered to incorrect addresses provided at checkout.
Lost or Stolen Packages
Jumping Dots is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If this happens, please contact your local postal carrier for assistance.
Questions?
If you have any questions about your order or shipping, please contact our support team at support@jumpingdots.com. We’re happy to help!